Privacy Policy

Our Commitment to Your Privacy

Welcome to the eftours.com website (the “Website”). The terms “we”, “us”, “our”, “EF”, “EF Tours”, and “EF Educational Tours” refers to EF Education First International, Ltd, a Swiss corporation, and all associated, affiliated, and related companies, foundations, and charitable organizations. The term “you” refers to the customer visiting the Website and/or contributing content on this Website. This privacy statement discloses the privacy practices for EF Tours. If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email.

EF Tours is committed to protecting the privacy of our online users and to process your personal data in compliance with applicable privacy and data protection legislation. We would like to share our online information practices and make clear the way your information is collected and used. To make this notice easy to find, it is available via the “Legal Notices” link at the bottom of every page and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the eftours.com website.

When visiting other websites linked from eftours.com, submitting personally identifiable information is subject to that site's privacy policies. This applies to any external links from our site. We encourage users to check for privacy policies of any sites that collect personally identifiable information. 

Collection of Personal Information 

On our site, you can order products and materials, make payments on your account, and sign up to lead or travel on a tour. We might ask you for personal information, which includes your name, address, email address, phone number, date of birth, emergency contact information and financial data such as credit/debit card and/or checking account numbers. This information may be collected by EF Tours both within and outside the EU/EEA/Switzerland, primarily to complete your transactions and to provide efficient, customized and meaningful experiences online. If you request our catalog or updates about our products and services, then we may also use that information to inform you of new offers, products and services which may be of interest to you. We maintain the confidentiality, security, and integrity of personal information that we obtain from our users. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to any third parties, except when necessary to complete your order or provide services to you. 

Collection of Browsing Information 

We collect information about IP addresses, types of Web browsers and devices, Internet Service Providers (ISPs), referring and exit pages, operating systems, date/time stamps, search terms, and number of clicks to analyze trends, administer the site, track users' movement, and gather demographic information. We use this information for marketing purposes to better track what products and services our customers prefer, so that we can tailor your user experience to those preferences. 

Use of "Cookies" 

"Cookies" are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. We use both session and persistent cookies. The use of cookies is an industry standard, used to provide useful features for customers. Cookies by themselves, do not personally identify users, although they do identify a user's computer. We may append contact information gathered from third parties to cookie data that we collect. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. If you do so, however, you may not be able to take full advantage of our website. For example, the complete online reservation process can only be accessed if you accept cookies. 

The Way We Protect Your Information 

We do not share the information we collect from you when completing an order with outside parties except to the extent necessary to complete your reservation. When necessary, we may share that information with our corporate affiliates, claims handlers and business partners both within and outside the EU/EEA/Switzerland. 

We exercise great care in providing secure transmission of our users' financial information from their computers to our servers by using encryption technology. We use secure online forms and store all information in protected operating environments inaccessible to the public. 

We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. 

Our Commitment to Children's Privacy 

Protecting the privacy of children is especially important. For that reason, we comply in all respects with the Children’s Online Privacy Protection Act (“COPPA”) and do not knowingly solicit, request or collect personal information from individuals under the age of 13. We require parental consent from users under 18 who wish to make a reservation. A child's personal information will be used to complete a reservation but it will not be used in circumstances outside of what is required to operate the business or site. 

Parents can review, make changes or delete their child’s information by following the instructions outlined in “Reviewing or Changing Your Information”. 

Reviewing or Changing Your Information 

You can access personal information online by providing your customer number and password when prompted at the login. We use this procedure to better safeguard your information. 

You can correct the majority of factual errors in your personal account directly online up to your final payment date. You can request these changes via email at [email protected], by calling our toll-free number at 1-800-665-5364 or by sending mail to: 

EF Educational Tours 
Two Education Street
Cambridge, MA 02141 

To delete or deactivate your account, please call 1-800-665-5364. 

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. 

Your Consent 

By using our website, you consent to the collection and use of this information by eftours.com. We reserve our right not to respond to any requests to change information collected other than as indicated in “Reviewing or Changing Your Information”. If we decide to change our privacy policy, we will post any changes on this page, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. 

Tell Us What You Think 

We welcome your questions and comments about privacy. Should you have any questions or concerns about our privacy policies, please call us at 1-800-665-5364 or send us an email at [email protected]


Updated as of September 20, 2016